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1st/2nd Line Application Support

  • Customer Service
  • Full time
  • 7 months ago
  • Warwikshire

Job Information

Job Description

A 1st/2nd Line Application Support Technician is needed by a growing global retailer who are rapidly growing even in tough times!

As a 1st/2nd Line Support Technician, you will work in a dynamic environment to support EPOS and business-critical systems for stores nationally. The 1st/2nd Line Support Technician will be exposed to clear progression paths, training, and regular development reviews within a larger National IT department.

ROLE: 1st/2nd Line Application Support Technician

SALARY: £25,000 – £31,000 (incremental), plus pension scheme, 5 weeks holiday & bank holidays, free parking, death in service, long service reward, paternity, maternity and adoption pay, bike to work scheme, online discounts, excellent training and development
LOCATION: Atherstone, Warwickshire (commutable from Birmingham, Sutton Coldfield, Dudley, Solihull, Redditch, Warwick, Leamington Spa, Rugby, Coventry, Leicester, Loughborough, Burton on Trent, Cannock)

This is a fantastic time to be joining this growing business as they continue to develop their National IT function and recognise their people are their most prized asset.

1st/2nd Line Application Support Technician responsibilities:

*Provide 1st and 2nd level support to regions and stores, escalating relevant issues to stakeholders
*Maintain an incident log to identify common themes
*Troubleshoot the POS software using basic SQL
*Troubleshooting or knowledge of basic network and WIFI issues in store. This is desirable
*Execute rollout plans in collaboration with regions and external suppliers when needed
*Maintain an understanding on user requirements
*Support and maintain systems, conducting daily checks ensuring seamless operations

If this role sounds of interest then please don’t hesitate to send your CV to me

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