1st/2nd Line Application Support

  • Customer Service
  • Full time
  • 9 months ago
  • Warwikshire

Job Information

Job Description

A 1st/2nd Line Application Support Technician is needed by a growing global retailer who are rapidly growing even in tough times!

As a 1st/2nd Line Support Technician, you will work in a dynamic environment to support EPOS and business-critical systems for stores nationally. The 1st/2nd Line Support Technician will be exposed to clear progression paths, training, and regular development reviews within a larger National IT department.

ROLE: 1st/2nd Line Application Support Technician

SALARY: £25,000 – £31,000 (incremental), plus pension scheme, 5 weeks holiday & bank holidays, free parking, death in service, long service reward, paternity, maternity and adoption pay, bike to work scheme, online discounts, excellent training and development
LOCATION: Atherstone, Warwickshire (commutable from Birmingham, Sutton Coldfield, Dudley, Solihull, Redditch, Warwick, Leamington Spa, Rugby, Coventry, Leicester, Loughborough, Burton on Trent, Cannock)

This is a fantastic time to be joining this growing business as they continue to develop their National IT function and recognise their people are their most prized asset.

1st/2nd Line Application Support Technician responsibilities:

*Provide 1st and 2nd level support to regions and stores, escalating relevant issues to stakeholders
*Maintain an incident log to identify common themes
*Troubleshoot the POS software using basic SQL
*Troubleshooting or knowledge of basic network and WIFI issues in store. This is desirable
*Execute rollout plans in collaboration with regions and external suppliers when needed
*Maintain an understanding on user requirements
*Support and maintain systems, conducting daily checks ensuring seamless operations

If this role sounds of interest then please don’t hesitate to send your CV to me

Job alerts

Receive emails for the latest jobs matching your search criteria