The role requires you to take responsibility for any high visibility and high impact issues that occur within IT and this then assists the Council in providing an excellent support solution throughout the organisation at all levels. Taking ownership for matrix-managing and being able to maintain a strong influence within the IT function to drive the team forward and support delivery of the outlined objectives.

This position requires an angled approach with effectively responding to incidents and you will be required to be proactive in following up and resolving major incidents by conducting Incident Reviews, initiating the appropriate Problem Management investigations to identify and address Root Cause and to reduce reoccurring incidents as well as effectively reporting on those endeavours.

As the Incident, Problem and Change Manager, it’s a requirement to act as the singular point of contact and on call escalation point for out of hours cover.

What you’ll need to succeed