Develop team skills & source appropriate resources to meet customer demand.
Good knowledge and skills of a pre-release/testing environment.
Manage the successful delivery of rolling Year and Quarter plans for the Customer programmes.
Manage the Impact Assessment Process for all new Work Requests received from the programme within the agreed SLA.
Ensure Projects are delivered in accordance with customer project methodologies as required.
Build and maintain professional & open relationships with the customer
Actively participate in Customer Project Steering calls and Programme reporting meetings & calls.
Develop & maintain processes & procedures for all activities within the domain and interfaces to other managed service domains (planning and operations teams).
Drive continuous improvements to the quality and efficiency of delivery
Produce Key Measures and other data as appropriate to measure the delivery of Projects
Produce & present regular reports to internal & Customer management
Actively participate in the service management team, taking shared responsibility with other managers to successfully deliver & improve the overall customer SLAs.
Ensure all customer work requests/changes are documented & agreed with the customer and that all work done is recorded for audit purposes.
Experience and qualifications
3 years experience of team leadership
3 years experience of delivering technical telecoms projects and programmes.
Experience of working across a complex organisation with an ability to develop forward plans and continuously achieve high performance
Successful at developing and managing relationships across organizational levels.
Able to win the trust of customers in challenging and changing circumstances.
Experience of management of third party relationships.
Excellent Office IT and communication skills.
please send your CV if you have skills mentioned
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