Job Description

Key technical resource for the customer

• Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
• Visit customers to train them and share industry and development expertise
• Be part of a thriving developer community that’s constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from the company’s consulting practice and product groups

Technology areas:

SCSM (System centre service manager)

• Experience with another System Center product, ideally Operations Manager
• Help Desk Platform, e.g. ServiceNow, SolarWinds Help Desk etc.
• Power Shell scripting and automation
• Server technologies such as Clustering and Hyper-V
• Server Deployment / Migration
• Windows Firewall, Security Settings / Policies and the Security Compliance Manager
• Windows Group Policy
• Windows Role-Based Access controls
• Private/Hybrid/Public cloud configurations, patterns, and practices
• Ability to troubleshoot Azure Infrastructure services at a basic level
• Fundamental networking knowledge – IP, DHCP, DNS, WINS, routing etc.

SCDPM (System centre Data protection Manager)

• Experience in designing backup solutions with Data Protection Manager
• Knowledge of common backup/restore methods/technologies (snapshot, mirror, incremental, differential, RTO/RPO)
• Windows filesystem architecture (system state, file level operations, permissions)
• Good understanding of Active Directory and GPO’s
• Broad knowledge of storage technologies (hard disk LUN’s, SAN volumes, cloud-based disk backup (Azure Backup), fibre channel, tape drives, etc.)
• Good understanding of Hyper-V Virtualisation and virtual machine management.
• Basic PowerShell knowledge
• Knowledge of Windows Firewall, Security Settings / Policies