Job Information

Job Description

Role Purpose
The Surveillance Product Owner will be part of the FCTM (Financial Crime Threat Mitigation) Surveillance Product Management and Transformation team. This team has responsibility for delivery of all Surveillance change across HSBC.
This is a very exciting opportunity to work on a high profile transformation programme, focusing on People, Process and Technology change. The focus of this work stream will be to implement new Analytics applications (by using Big data, open source technologies, as well as products from vendors) required to support the future state business processes of Surveillance.
We are looking for candidates with both an analytical and business process background, ideally with experience in the banking or consulting industry who have led similar projects in the past.
The Surveillance Product Owner will deliver a strategic solution to automatically compile data from a number of sources to support our Surveillance Operations team. This will include:
Integration of our existing and new detection systems, including but not limited to: Escalation details from Surveillance Case Management, Trade Surveillance alerts, Electronic and Audio Communications, Unauthorised Trading analytics, etc.
Consolidation of various data points into a single, future proof analytics tool with the aim of streamlining the process, increasing efficiency, as well as reducing costs and complexity.
Facilitating the automation of MI reporting and improving the look and feel of the graphics to ensure that the reports and dashboards are easy to use and convey the desired message fast and in an intuitive manner.
Working with experienced change business analysts and business transformation consultants to define and embed the Surveillance Target Operating Model globally.
For these deliverables, the Product Owner will be responsible for partnering with surveillance SMEs and technology, documenting problem statements, managing the business delivery, oversee the technical delivery, whilst working with other team members to facilitate the changes through the full project or change management lifecycle.
This role requires very strong stakeholder management and communication skills. Business analysis and organisational skills. The candidate will need to evidence excellent interpersonal, communication and presentation skills.

Key Accountabilities
Impact on Business
Impact on the Business
Plan for Change: Building consensus among users and stakeholders on specific changes designed to better meet their needs.
Manage Change: Act as a conduit for change requests, retaining oversight of the full project lifecycle, from conception to Implementation.
Reinforce Change: Oversee transition from business process to another and importantly incorporate post-delivery assessment and review activities. Build on incremental change.
Business Analysis
Facilitate and capture business requirements and document these by producing a Business Requirement Document.
Work closely with key stakeholders to analyse problem(s) to be addressed and ensure clear and complete understanding of requirements.
Ensure that requirements documentation provides an accurate, comprehensive account of the business problem to be addressed, ensure buy-in/sign-off from stakeholders.
Ensure the requirements documentation and proposed solution is clearly understood by the technology team(s).
Analyse and document the existing business process; prepare future business process recommendations and new system functionality.
Ensure signoff of requirements by relevant stakeholders and sponsors in accordance with project timeframes.

Customers / Stakeholders
Global Regulatory Surveillance – surveillance analysts and team leads
Business Management – COO and Control Officers
Technology – Surveillance and business
External advisory and vendor technology firms

Leadership & Teamwork
Partner with Business, Surveillance and technology teams to clarify problems/opportunities, scope and expected outcomes.
Understand business risks and requirements.
Validate business requirements against published strategies, target operating models and architectures.
Define the nature of and motivation behind requested requirements, understand the specific impacts on systems and processes.
Collaborate closely with technology in order to effect desired changes and improve the likelihood of success.
Understand the impact of other strategic initiatives and engage with appropriate teams to identify interdependencies.

Operational Effectiveness & Control
Understanding the business issues and challenges
Understand the measures of success for both the project and the key stakeholders
Ensure appropriate prioritisation is achieved
Take ownership of delivery and ensure impact of new initiatives is understood.
Take direct responsibility for the coordination of business change tasks.
Act as the gatekeeper of surveillance change requests into technology.

Major Challenges
Surveillance projects currently have significant business and technology focus in HSBC, as well as across the market.
The Surveillance transformation programme is a ‘Key Initiative’ for GBM, with GBM EXCO and Group Board level visibility. There is an extremely fast rate of change and high delivery expectation.
These are global, Front-to-back, cross asset class projects with many dependencies and a matrix of stakeholders.
Ability to implement and leverage evolving, cutting edge technology that is new in the industry.
The global Regulatory Surveillance department will have doubled in size over 2016 and 2017. As a result, many Surveillance SME’s will be unfamiliar with our systems, processes, concepts and challenges. They will need educating and clear strong, focused communication. Scope needs to be clearly defined, communicated and managed ongoing as user numbers grow, and requirements inevitably increase as system benefits become clearer.
The Strategy, Transformation and Change team is a relatively new team, in a department that it going through a large amount of organisational change. Although roles and responsibilities between the Change, SME and technology teams have been defined, they need to be further refined and embedded.
We are required to respond to many demanding regulator-driven requirements (across various jurisdictions), whilst trying to transform how we perform surveillance and respond to pressure from internal control and audit groups. There is a tension between responding to these three drivers which makes prioritisation significantly and has created an environment where demand significantly exceeds supply.

Role Context
Regulators and HSBC senior management have an increasing expectation that we have best in class systems and processes in place to identify misconduct of our staff and our counterparties.
The Group Regulatory Surveillance function was recently formed to integrate existing trade, e-communications, voice and inappropriate (rogue) trading off-market rate checking.
Within the Group Regulatory Surveillance function, the Strategy, Transformation and Change team was created in 2016 to be the custodians of the department strategy and responsible for delivering all change (both incremental and transformational), across the three pillars of people, process and technology, across all business lines.

Role Dimensions

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Management of Risk
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department

Observation of Internal Controls
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer, or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules, and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
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Qualifications

Knowledge & Experience / Qualifications
Experience of working on Analytics and / or Big Data projects,.
Experience of working on data integration projects.
Experience with MI & Business Intelligence tools such as QlikView, Tableau, etc.
Experience of working on business change and transformation projects.
Experience of working in Global Markets and experience liaising with Front Office staff.
Experience working on large/strategic projects , preferably in a mix of business and technical capacities.
A consulting or pre-sales background, with a strong commerical awareness.
Strong analytical skills with the ability to resolve simple and complex issues quickly and accurately.
Disciplined approach to requirements elicitation through signoff, testing and implementation.
Strong time management skills with the ability to adjust priorities as necessary to meet the established deadlines.
Excellent communication skills, both written and verbal and strong attention to detail and accuracy.
Able to work as part of a team, and independently, under minimal supervision
Practical experience in functional analysis and design, utilising different methodologies.
Diversified experience across multiple working environments i.e. different functions and business lines.
Working autonomously in pressurised environments, prioritising work in a multi-client environment where demand exceeds supply.
Understanding of financial markets, current and upcoming regulatory requirements around Conduct, Surveillance and Front Office Supervision.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

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